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Kirsteen's complaint against Xercise4Less
Can't cancel my account refered to debt recovery agent Harlands
Complaint against Xercise4Less
Hi I tried canceling in the gym after speaking to a member of staff. I felled in the form waited the 30 days and found that a payment was still taken. I called them on the phone and was told they couldn't process my cancellation but gave no details. Out of desperation I cancelled the direct debit with my bank. Now I've been refered to Harlands group who state i must reinstate my membership and pay £34.99 in charges. What can I do? I don't want to pay these fees or have a gym membership but I feel trapped in a cycle with them.
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