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Amanda's complaint against Xercise4Less

Amanda Dagnall


Cancellation Issue

Complaint against Xercise4Less

for a number of months I have been trying to cancel two contracts, one is mine and another my 16 year old daughters. Due to an injury and having to give up my job I was unable to afford to continue my membership. I contact Xercise4Less and was given a W number which I was told had both registrations logged under it and was told my membership would be cancelled. It wasn't. I contacted them again and received yet another W number. I went through the whole process again but this time was asked to provide medical evidence. Straight away I sent information than I had obtained from my GP. Still both memberships weren't cancelled. I since keep receiving letters from a debt collection company requesting my membership and charges have been incurred. Worse still my 16 year old daughter is also receiving letters from a debt collection agency. Since this time I have phone the debt company twice, I've lost count of the amount of times I have tried to get an answer from Exercise 4Less and I am still getting threatening letters with mounting charges. If this doesn't get resolved soon I will take them to court myself. It's disgusting.

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