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Annabel's complaint against Xercise4Less

Annabel Curtis


Membership Cancellation charges

Complaint against Xercise4Less

I cancelled my membership with xercise4less as well as my direct debit at the end of June as i was leaving the country to Zimbabwe over the summer and moving to London following. After i left the UK, i got an email from the company saying they would like to discuss my membership cancellation as i had not given 30 days notice. I replied to the email saying that i am willing to pay the excess charge of 1 month however i was currently out of the UK for the next 6 weeks and i would contact to pay on return. When i returned to the UK i phoned the Xercise4less branch in Swansea and they referred me onto the support team. I tried to contact the support team and was unable to get in contact with them. Over the last week, i received a phone call from the CRS debt collection company saying that my details had been passed onto them through the gym and i owe them a sum of money. Following this call, i emailed xercise4less again questioning why they hadn't contacted me about this. Through email, the support team have said that because i hadn't resolved the unpaid 10 pounds within 30 days, they had passed on my details to a third party debt collector. Following this, i stated that i had been out of the country which i emailed them about previously and was willing to pay the excess fee for my membership. The man then said that a sum of 86.48 pounds was applicable due to 2 missed payments of 9.99 and a 66.50 charge from this CRS company. I have read through the membership contract and it says I am due the 9.99 missed payment and an admin fee of 25 (which has not been mentioned to me yet). It says it may be passed onto a third party collectors if payment is missed. However this 30day period they were made aware that I would be out of the country. Without any correspondence, I have been charged in excess of 8 times what I owe.

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