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Odette's complaint against Xercise4Less

Odette Gorrie


Mislead on a contract and now incurring false debts

Complaint against Xercise4Less

I opened a gymicon Membership with Exercise 4 Less Falkirk in around January 2015. At this time I signed up for a 12 month membership at the same time My sister opted for a rolling contract with them. At the time we asked if their was cancellation fee. We were told by the person on site, yes for my sister and for that there would be no cancellation fee if i completed my contract. (I now believe this may have been a complete lie to get me to sign up after what happened.) At the end of June this year I cancelled my membership with the gymicon via their online form. I received an email from them on the 22nd of July stating that they had taken note of this and would cancel my membership and my direct debiticon. There was nothing on this email stating there was a final fee. On the 6th of August they tried to take money from my account, the amount being the £14.99 normal membership fee. I tried to contact them about this but received to reply. Two weeks later I received a test message, not even a call demanding money from Exercise4less. The person on the phone was rude and less than helpful and didn't want to listen to anything they were told and told me they had sent me hundreds of letters, i had received none. So the call was ended. I called back the next day hoping to speak to someone else but was met with the same kind of attitude and telling me that I had to sort this was Harlands . Which left me confused to why they were chasing the money if I had to go through someone else to pay? I then tried to contact both parties through a intermediary site completed with screen shots of the correspondence I had with them and had no reply. I have now received a lettericon from CRS demanding £222.47. Which is the only letter I have been sent. I have not idea where i stand with this.

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