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Paul's complaint against Xercise4Less
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Complaint against Xercise4Less
After being a club member for more than 2 Years. We decided to cancel our membership. I e-mailed the manager at stoke our decision to cancel our membership. I then cancelled our direct debit mandate on the 23/02/18. On the 26th February we receive 2 sms messages and emails from garlands their payment administers informing us that we have incurred 2 failed direct debit fees of £25 each and as per contract we need to give1 months notice on each contract. I accepted that I need to pay the notice period but disputed the Dad fees. Their customer service advisor was very rude and ignored our conversation. I then googled garlands and learned of other negative feedback. I revisited xercise4less website and cancelled our membership as advised on the 26/02/2018 . Worry about the threat of default notices and addition costs I contacted garlands customer service again on the 27/2/18 tom their advisor service was200% better. I finally agreed to pay their dad fees and notice by debit card to bring our accounts to a end. But he advised me that I need to re instate my direct debit mandates. I do not understand why. At this moment in time the stoke gym manager has not replied to my emails or phone calls.
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