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Deborah 's complaint against Xercise4Less

Deborah Messenger


Transformation camp

Complaint against Xercise4Less

I can’t even begin to explain how disappointed I am with the Mansfield gym. Booked a transformation camp for the 4th time. The pt I booked with left so they replaced her with a new pt he then left. So we got another pt, however I wasn’t happy with standing around for 20 mins waiting for her to set up and only doing a max of 20 mins exercise. Complained to the manager and asked for a chat. Was told to go in on the Friday. He wasn’t there he had to go to another gym, said he would definitely be in on the Monday. Went on the Monday he wasn’t there again (conveniently) he has to go to another gym. Spoke to the person in charge instead, was told she would speak to the manager and get back to me no later than Friday. I heard nothing...... until I emailed a 360 feedback form 2 weeks after the meeting and I was contacted straight away. I got offered a new camp on the Wednesday with a different pt. I was happy with that until... I was contacted again today to say I wasn’t allowed to go with a different pt and if I wanted to do another camp it would have to be with the same pt!!! Surely you wouldn’t want to put people who complain the camp is so bad with the same pt??? I can’t get my head around it. I have now contacted ofcom.

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