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Elizabeth's complaint against Xercise4Less
Wrongly sold membership as a student
Complaint against Xercise4Less
I joined Leeds Kirkstall Road Xercise4Less gym as a student on the 22nd of September and was made to pay £26.99 to join up (I still have a receipt). The very next day they put up an offer giving students a £0 joining fee with the same price I'm paying of £11.99 a month. I called immediately on the 23rd to ask why I hadn't been advised of this and if I could cancel and resign up using the student offer. I was turned down and told this wasn't possible. I think it was quite unfair to make me pay the admin fee when there was a student offer coming up the next day. I've now seen that this student offer of a £0 admin fee is still continuing for a short period of time, which is really frustrating for me given I only missed out on it by less than 24 hours. Given I'm living on a fairly low budget, that extra money would have been a huge help to me. I feel really disappointed that I was misadvised by the staff and simply turned away with no apology when I rang to question it. The Kirkstall road gym has record of my student card and knew my situation when I signed up. If nobody is to help me with this issue then I won't be likely to recommend this gym or continue using it for much longer. I feel really ripped off!
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