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Emma's complaint against Xercise4Less

Emma Broadhurst


Xercise4Less in breach of their contract

Complaint against Xercise4Less

After joining in July last year Xercise4Less have now cancelled all mills classes and and have removed trained instructors and replaced them with their own PTs who are not trained to run classes. I wish to cancel my contracts. Under clause 11 of my contract it says this: Breach: this agreement can be cancelled if we (Xercise4Less) are in breach of contract if we do not provide facilities or services you may reasonably expect and we have fallen below that standard. So, in effect By cancelling all les mills classes and using unqualified and untrained instructors for classes I feel they are not providing services that I reasonably expect and they have fallen below that standard. Based on this I wish to cancel my contract But of course they will not let me. But how can they not when they have this clause in my contract? Any help gratefully received.

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