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Graham's complaint against Xercise4Less

Graham Falcke


Xercise4Less will not accept my cancellation and are hounding me for money

Complaint against Xercise4Less

To summarise I was a member of 2 gyms, Xercise4Less and Wolverton, both run by Harlands, and when I moved home I continued with both gyms for over a year. Then when I retired from work I cancelled both memberships online. Harlands reponded about my Wolverton cancellation but not about Xercise4Less, and then charged me an extra month. I tried several times to contact them without success, so I drove 27 miles to the gym to explain the problem and got it cancelled on their computer with the help of their receptionist. Many months later they contacted me demanding 1 month's membership at £9.99 because they disputed my initial cancellation! They have since hassled me constantly and at one point my so-called 'account balance was '£207.47! During communications they stated emphatically that they have no communication from me, then I found an email from them disproving that statement, so they reduced my 'account balance' to £66.00 and now they have forgotten that and it is back up to £151.49!

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