Horizon Leisure Centre

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Rachel's complaint against Horizon Leisure Centre

Rachel Barron

13/06/2018

cancellation

Complaint against Horizon Leisure Centre

I telephone Horizon to cancel my gym membership, the receptionist advised that because I had had my membership for longer than the 24 month minimum term of my contract I was fine to get on and cancel the direct debit and they would consider the membership cancelled. Then a few months later I received letters and emails saying I had not informed Horizon of my decision to cancel and therefore Harlands and CRS would be managing my 'debt'. Despite calls assuring me the debt would be 'sorted out' with Horizon I continued to received emails demanding money from debt recovery comapnies. The last phone call told me that they would take me to court if I ignored the emails, despite the fact I had already met the terms of my contract.

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