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Sandra 's complaint against EMR

Sandra Douglas


Rubicon failed to pay on time. My small routine operation 31 July 2006!

Complaint against EMR

I had a small routine operation. Including a ONE night hospital stay. Useing Rubicon insurance.Through my employer. As a benefit I was taxed annually 2K. I also paid NHS contributions. For over 40 years plus!. I guess you could say. This small operation was paid 3 times over! I now wished I had this small operation on NHS! However my GP suggested using my private health care policy. I had not used it for myself. Since it started in 1993. I followed the company procedure. Authorised to go ahead. After the operation. I heard nothing for the Consultant or the hospital. Over a year later. The surgeon came to my house! To inform me that he had not been paid! I was shocked by this! I called my company HR.Dept. Who in turn called Rubicon! Apparentley the bill was then paid within 24 hrs! BMI state the room had not been paid! I find that very strange. No way would the surgeon be paid but not the room! As where would I be going post operation? Car park? The Runnymede hospital told me that they always had problems with the poor or lack of administration from Rubicon. Through several colleagues who also had problems with Rubicon! I was informed that its a package system! There is one bill. That its not possible for the surgeon, Anathesitis, etc to be paid but not the room! To this day.I have no idea of the cost of that room! For my one night hospital stay! However without my knowledge! BMI sued me for one night hospital stay! Put me into bankrupcy. BMI want 25K plus daily interest still accruing at the obscene rate of 8%! The interest alone is more than 50% of my monthly salary! At no time did BMI contact me. To advise of any problen with the account! Even though they had my contact details! Rubicon made no attempt to contact me! If they had done! It would have been very simple to settle this problem straight away! Rubicon my employment details. It would be easy to contact me through work. To advise of any problem with the bill! Widowed with 2 kids. Im past retirement age. I still have to work in order to pay for bills and kids. BMI went through the court.I have a charge on my house. It must be the most expensive night in a hospital ever! Unless I find 25K plus interest accruing daily. * BMI will be taking my house by OCTOBER 11th.* Leaving the kids and I homeless. I have no family here in the UK to assist or offer support. I cannot afford the extorniate legal fees and a solicitor. I have sent over 70 pages in letters. To the BMI soliciter. advising the situation I am in. However they are not interested. The only interest is. When they will have their 25K plus. A huge company that is supposed to be in Health care business! thinks nothing of destroying peoples lives! My biggest regret is that. I did not have the small routine operation on the NHS! All my freinds will boycott BMI. For their disgraceful attitude to a patient! The worst part is! BMI must have made at least 150K ! Through my late husbands 20+hospital stays with over 15 operations. ALL through BMI!!!! My husband was such a regular in that hospital. He knew all the staff. Even their shifts! In fact he came out of that same hospital on the 30th! I went in on the 31st! The staff joked saying they should name the ward after us! BMI definatley made plenty of money out of our misery! However none of this would have happened if RUBICON had done their job. In the first place! Rubicon caused a family break down. Affected my health. Not to mention the psychological impact on my kids! My 88 year old Mother with major health issues after 5 operations in 3 years! Distraut with worry for us! Plus throughout this time. We have had several bereavments. Two only 12 weeks apart! I had 2 operations! Family breakdown. I have not slept more than 3/4 hrs a night. Due to stress and worry caused by this 10 year case! My kids are suffering with anxiety and security issues! Fearful of being homeless. On top of loosing their Father suddenley. Our local Priest and school welfare officer are aware of this Rubicon court case issue. Due to the upset of the kids! Basically EMR has destroyed 5 peoples qualty of life! For what? A one nights hospital bill! I would never reccommend EMR to anyone! How much could one nights hospital stay actually cost? Is there anyone else out there? Paying 25K + 8%interest for one night in a hospital room? For the record. My prevous employer had many complaints about EMR. The contract with EMR was not renewed. I have several ex colleagues who had issues with Rubicon/EMR. However there are many more! Although their cases went no further. Than nasty solicitors letters. Luckly not having their house at stake!

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