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Margot's complaint against exercise4Less

Margot Aitken


Unreasonable admin fees for cancelling

Complaint against exercise4Less

I cancelled my direct debit then5 days later called to pay the remainder of my membership to cancel, approx 5 more months I was advised that I would incur a £25 admin fee!!!! I refused to pay this but still they would not take my final cancellation fee. I was advised to go to their website, again I was being forced to pay their admin fee!! Now one month later they tell me, again by text and email ( God knows how that admin costs £25) that I am in arrears if £75??? My monthly fee is only £12 and my final cancellation would have been approx £60.. My choice according to them us pay their extortionate admin fees or they will kill my credit score!

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