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Stacey's complaint against Optical Express
"Free life time after care"
Complaint against Optical Express
When I paid to get my eyes laser corrected I was lead to believe that I would be in their safe hands with free after care for a lifetime. After two years now my eye sight doesn't appear to be as sharp as it should. Upon phoning the clinic they said that I was never promised aftercare for a life time but only one year and that I'd need to pay for Any further treatment and an eye test. The staff member on the phone stated he'd had 'a lot of people say this but unfortunalty that is not true' optical express are FAR more expensive than other places.. myself and (with research) many others I can see we're also lied to about this to make them more appealing over competitors which seemed to have worked. On their twitter as well as many other forums a lot of people are complaining
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