Optical Express

1.00 stars

36 Reviews

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Kenneth's complaint against Optical Express

Kenneth McGlashan

16/08/2018

Councillor, Mr.

Complaint against Optical Express

I had lens replacement by Optical Express in both eyes August 2009. Cost £3,211.00. I was informed by the company that I would have free treatment aftercare for life. I had a pair of glasses F.O.C., about 3 years ago under this free treatment. Last week I went for an eye test update, told I needed a new lens in one eye cost £89.00. I queried this charge and said what about the free aftercare, this was brushed over and I paid. Looking on Google I soon realized I was not wrong as many other clients had this same promise.

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