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Neil's complaint against Optical Express
Laser Treatment Lifetime Guarantee Withdrawn!
Complaint against Optical Express
I am sorry to say that after over 2 years of honouring the lifetime care promise we are now being told that it doesn't exist anymore and that it is a 12 month guarantee that they offer. Not what we were told at my wifes the pre treatment consultation, all was fine re free tests and eye drops until now. Along with thousands of others they are now saying to us it has to be paid for. Take a solicitor to sit in with you if you must use Optical Express as you will not be given anything in writing and later they will deny they said it as they have with us and the thousands like us. Very poor show Mr. David Moulsdale, lose the customers and public's trust and lose your business mate! Search for opticalexpressruinedmylife for more details they have a review on Trustpilot as well.
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