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Katie's complaint against Optical Express
Lifetime aftercare promise broken.
Complaint against Optical Express
I had surgery two years ago! This week I went for an eye test only to be told I had to pay £50 I was told at the consultation this would be free for life. With the eye examination it was apparent that I needed eye drops, and I also needed to pay for these too. Again I was these would be free for as long as I need them. They have sent me some terms and conditions by email, I received a phone call after I went to Twitter to express my disgust. I have emailed back saying I want to see the terms and conditions I signed. I have had no response so far.
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