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Clare's complaint against Optical Express
unsatisfactory client after care
Complaint against Optical Express
I had 2 lots of laser eye surgery about 4 years ago. Lasik and lasek if I remember rightly. All has been well apart from my right eye which has always been a tad shorter in sight compared with the left eye since the surgeries. I feel the side effects of intense and sometimes unbearable dry eye and the right eye being less sharp than the left has always been glossed over by the staff leaving me feeling like I am being over-sensitive. This year I noticed the sight in the right eye was so different to the other I thought I needed a contact lens. I had to pay for the test and the lenses. I was told when I took out the payment plan for the surgery that J would never have to pay for a test again, and free after care FOR LIFE. No caveats were mentioned. I'm frustrated as I missed the time limit for another free enhancement surgery as I was always told the blurriness in the right eye was due to dryness not short sight. I'm not satisfied, and I feel that I shouldn't have to pay for tests and lenses as the surgery wasn't entirely successful.
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- Comments (2)
Ann Banks | | VERIFIED
Mike Tomlinson | | VERIFIED