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Marianne's complaint against Specsavers

Marianne Hatwell


Appalling service

Complaint against Specsavers

Eye test at home for 96 year old mother-in-law on 17th January, and was told her glasses would be ready maximum 3 weeks. Every time I called the number supplied by the company to check progress, it went to answerphone. Finally got a call on 5th Feb, telling me the specs were ready but would be delivered 'sometime next week', but couldn't say when! It's now Thursday 8th, and still have not received confirmation of delivery/fitting date. I am appalled at the service, and lack of communication, and would never use this service again, and would certainly warn anybody off using it also.

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  • Comments (2)

Raquel R. | | VERIFIED

mine took 2 months...!! I am checking this site https://www.resolver.co.uk/companies/specsavers-complaints as I also have a problem with SPECSAVERS Woking. Will go again and wont stop until I get my expensive progressive glasses changed as they did a WRONG EYE TEST!!

Raquel R. | | VERIFIED

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