Equinox

1.00 stars

17 Reviews

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Judith's complaint against Equinox

Judith

19/10/2016

Debt invalid

Complaint against Equinox

I clicked on a link on Facebook which says that it's for equinox day/night cream and to only pay for the postage which was about 7 pounds. Fast forward 2-3 weeks after my bank called asking if I've authorised a payment of over 80 quid for this same company but I hadn't. They said the money had gone through and they couldn't retrieve my money back. Fast forward 7 months after I got a debt collection letter from goldman reeves saying I owe 67.32 of which I know nothing about. I've tried filling their enquiry form online but it says my reference number does not match the debt so now I'm confused. I did not sign any agreement for a subscription with this said company and I do not in the future. I just need to make it clear that this debt is invalid and they need to delete my details from their system

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