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Angela's complaint against Equinox

Angela Jennings


Equinox DaynNight

Complaint against Equinox

8 November 2016 Reference : 5010537 Total Amount : £39.00p Creditor : Equinox DaynNight Re : Goldman Reeves Ltd Repeatedly I have tried to contact you with regard to the above ... regretfully to no response from your Company. I received a letter dated 23 September 2016 and acknowledged receipt of this letter immediately. Unfortunately, to my annoyance and complete concern, I was unable to make contact with your Company. I continued to contact your Company on several occasions ....... but received no response whatsoever. The letter I received stated that it was a "courtesy notice" regards a DEBT re the above. I would like to assure you that the goods purchased where returned unopened ... I had regular telephone calls with the Equinox Company regarding this matter and was assured that if I returned "the 2 products unopened" no further correspondence would take place ... this I did ... details are listed below for your attention to resolve this matter .... as a matter of urgency on my behalf. Order ID No : 4266877 Returns No: 500059 Address : P O Box 2221, Cranleigh GU6 9BE Telephone No: 02031299761 Total amount : £39.00 ALSO: AIMEE Skincare Limited Order No : 3100223 Tel No : 0800 046 9691 Address : Advantage Business Centre 132-134 St Ancoates Street, Manchester M4 6DE Registration No: 9183219 I SPOKE WITH REPRESENTATIVES OF THE ABOVE COMPANIES EXPLAINING THAT I DID NOT REQUIRE THE ITEMS .... AND THAT THE ITEMS WOULD BE RETURNED ASAP BY RECORDED DELIVERY ... THIS WAS AGREED VERBALLY AND I WAS REASSURED THAT NO FURTHER ITEMS WOULD BE SENT TO ME IN THE FUTURE ... AS I HAVE STATED " ALL ITEMS WERE RETURNED UNOPENED ... STILL IN THE PACKAGING ... AS STATED CLEARLY BY THE REPRESENTATIVE TO WHOM, I SPOKE WITH AND NO FURTHER CHARGES WOULD BE MADE AT ANY TIME IN THE FUTURE ...... Regards

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