EHIC Direct

4.00 stars

113 Reviews

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Jill's complaint against EHIC Direct

Jill Heydenrych

14/01/2019

Cancellation of Application

Complaint against EHIC Direct

i applied online for the EHIC card as my daughter is travelling soon and I completed the registration ,was surprised there was a fee of £27.50 as i was told it's free. I notified the school and they responsed immediately that as i has completed all the authorisations they had already applied for this card on my behalf and I must cancel my application. I immediately sent a return email ( as their website suggests) asking them to cancel the application, and an hour later received notification that the funds had gone off my credit card. I emailed them again to refund me and cancel the application and I have had no response. I feel this is unacceptable for a company who does not offer up a phone number and insists on email not to respond immediately. I want answers otherwise I will take legal action

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