EHIC Direct

4.00 stars

113 Reviews

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Frances's complaint against EHIC Direct

Frances Nutt

01/04/2017

[LAPSED] Charge for EHIC misleading site and furthur unexplained £5 charge

Complaint against EHIC Direct

Dear EHIC Direct AKA Smith and Lawson, I have noticed a further charge of £5 without notification has been taken from my account as well as the £34.50 fee for a service which is free from the NHS. I feel very uneasy about the randomness of this withdrawal and the fact that you hold details of my national insurance number and date of birth. Please cancel my application immediately, and confirm that none of my personal information should be used for any purpose, and please refund all payments (£39.50) that have been taken from my account. Please delete all my personal details from your files. I am forwarding a copy of this email to MoneySavingExpert and Office of Fair Trading and consumerrightsexpert.co.uk Please refund my money, delete all my personal details from your files including the information I have had to input above as soon as possible Yours Sincerely Frances Nutt

  • supporters 0

Lapsed. Frances has not responded in 90 days

  • Comments (2)

EHIC Direct | | VERIFIED

Thank you for reviewing our service. We are sorry to hear that you are not satisfied. Please can you call one of our customer services team on 0303 0314 779 Monday - Friday 10am-5pm to resolve this issue. Kind regards Customer Services Ehic Direct 0303 031 4779

EHIC Direct | | VERIFIED

Thank you for reviewing our service. We are sorry to hear that you are not satisfied. Please can you call one of our customer services team on 0303 0314 779 Monday - Friday 10am-5pm to resolve this issue. Kind regards Customer Services Ehic Direct 0303 031 4779
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