EHIC Direct

4.00 stars

113 Reviews

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Joe's complaint against EHIC Direct

Joe Dolan

10/04/2017

[RESPONDED] Mr

Complaint against EHIC Direct

I assumed from the name that they were the providers of EHIC card which I am entitled to for free as I am an OAP. Instead they charged me £34.50. I think that this is a disgrace.

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EHIC Direct has responded

  • Comments (2)

EHIC Direct | | VERIFIED

Thank you for contacting us. We are very sorry to hear you feel misled and would like to try and rectify this for you. We offer a different service to NHS automated service. Not only do we check the application for omissions and errors, we also confirm the details to you in writing to avoid any mistakes occurring, and send out a renewal reminder before your cards expire. For this we charge a service fee. We do not use any government or official branding, we are sorry that you have made a mistake when applying though us, please can you provide your order ID so that we can look in to this for you? Kind regards Gary Ross Customer Services Ehic Direct 0303 031 4779

EHIC Direct | | VERIFIED

Thank you for contacting us. We are very sorry to hear you feel misled and would like to try and rectify this for you. We offer a different service to NHS automated service. Not only do we check the application for omissions and errors, we also confirm the details to you in writing to avoid any mistakes occurring, and send out a renewal reminder before your cards expire. For this we charge a service fee. We do not use any government or official branding, we are sorry that you have made a mistake when applying though us, please can you provide your order ID so that we can look in to this for you? Kind regards Gary Ross Customer Services Ehic Direct 0303 031 4779
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