EHIC Direct

4.00 stars

113 Reviews

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James's complaint against EHIC Direct

James McKie

22/04/2016

[LAPSED] On the google search for EHIC card renewal this website appeared at the top as if genuine website

Complaint against EHIC Direct

This website appeared to be the genuine NHS website and gave me no reason to think differently. It charged my £29 95 to renew 2 EHIC cards for my wife and myself On being informed of my mistake I immediately contacted them again to ask them to refund my money but they refused saying they couldn't do that as it automatically goes through. I am over 70 and a pensioner and can ill afford being conned like this. I think it is disgraceful and extremely misleading that Google puts this website at the very top of their lists and I'm not surprised people are being caught out.

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Lapsed. James has not responded in 90 days

  • Comments (1)

EHIC Direct | | VERIFIED

Dear James, I am sorry to hear of your experience with the company in question, however I must bring to you attention that you have inadvertently targeted the wrong company. We provide a different service and charge £24.50. We most certainly would not have written to you in that way, therefore must insist that you have dealt with a completely different company. Our web address for your ref is www.ehicdirect.org.uk, Kind Regards EHIC Direct.
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