EHIC Direct

4.00 stars

113 Reviews

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Esther's complaint against EHIC Direct

Esther Barker

30/04/2017

[LAPSED] Parasites- must be stopped

Complaint against EHIC Direct

I wished to renew my European Health Insurance Card as I had failed to realise that it expired last year and that I am due to travel in a few days. I logged on to the website and clicked on EHIC Direct and filled in their online application. When a request for my credit card details came up I thought that it was now necessary to pay for the card. I filled in my card details and expected, as is usual, that I would have a chance to review the transaction and fee before accepting it. But no - the transaction was completed immediately - in fact, like lightening! I then realised that I could apply for the card without incurring any fee! I feel so annoyed that companies like this are allowed to operate, extracting money from the public in this underhand and despicable manner. I contacted my credit card company to attempt to stop the transaction but was told that this was not possible. It is a Bank Holiday weekend and as EHIC Direct state that their hours do not extend to bank holidays, there is no way they will have commenced processing my application. I therefore request a full refund of the £34.50 I was fooled into paying and that all my details are destroyed from their system.

  • supporters 0

Lapsed. Esther has not responded in 90 days

  • Comments (1)

EHIC Direct | | VERIFIED

Thank you for reviewing our service. We are sorry to hear that you are not satisfied. Please can you call one of our customer services team on 0303 0314 779 Monday - Friday 10am-5pm to resolve this issue. Kind regards Customer Services Ehic Direct 0303 031 4779
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