EHIC Direct

4.00 stars

113 Reviews

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Catherine's complaint against EHIC Direct

Catherine Westcott

06/06/2017

[RESPONDED] REQUEST FOR CANCELLATION AND NO RESPONSE

Complaint against EHIC Direct

I applied through for a EHIC card through your website 4 days ago and have realised through checking that there was no need whatsoever for me to pay the fee of 34.50 for this service or for the cloud service and wish to cancel. I have tried repeatedly to use the online cancellation form and it says my application is not recognised. I have also spent far too long on the phone on your help[line number and never get to speak to anyone. I request a full refund as I do not want to proceed with this application. I expect this matter to be resolved immediately or will seek legal action.

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EHIC Direct has responded

  • Comments (6)

EHIC Direct | | VERIFIED

Dear Catherine Westcott, Thank you for reviewing our service. We are sorry to hear that you made the application in error. Please can you call one of our customer services team on 0303 0314 779 Monday - Friday 10am-5pm where we will be happy to resolve this issue. Kind regards Customer Services Ehic Direct

Catherine Westcott | | VERIFIED

As I said in my complaint I have wasted far too long listening to your music on the helpline and being charged 7p per minute fir the pleasure. I have not once ever been able to speak to anyone. This is dishonest practice.

EHIC Direct | | VERIFIED

Dear Catherine Westcott, We had asked you to call one of our customer services agents so that we may able to find your application on our system.Please can you call one of our customer services team on 0303 0314 779 Monday - Friday 10am-5pm. Calls are charged at a standard landline rate or included in most landline mins. Please select option 2 then option 0 to speak with an adviser.

EHIC Direct | | VERIFIED

Dear Catherine Westcott, We are sorry to hear that you have not managed to speak to a customer services agent. Calls to our customer services line are charged at a standard landline rate or included in most landline mins. Please select option 2 then option 0 to speak with an adviser. Kind regards Customer Services Ehic Direct

Catherine Westcott | | VERIFIED

User Responded via private message

Catherine Westcott | | VERIFIED

I have had to cancel my credit card and request a refund through my credit card company as I still was unable to get an answer from the helpline. As with a lot of these services, it is incredibly easy to sign up and pay money, but impossible to to get a refund. My advice is to stay well clear.
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