EHIC Direct

4.00 stars

112 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Want to resolve an issue with EHIC Direct?

Make a complaint


Or simply share your experience

Write a review

Karen's complaint against EHIC Direct

Karen Taylor

12/06/2017

[RESOLVED] - Requesting refund

Complaint against EHIC Direct

As per my previous correspondence I have now sought advice and would like a full refund of the £39.50 for misleading information and my details deleted off your cloud. If I do not receive this refund I will be taking legal action. Thank you.

  • supporters 0

EHIC Direct resolved this complaint

  • Comments (8)

EHIC Direct | | VERIFIED

Thank you for reviewing our service. You can may cancel your application via https://ehicdirect.org.uk/contact.html. Alternatively please can you call one of our customer services team on 0303 0314 779 Monday - Friday 10am-5pm to resolve this issue. Kind regards Customer Services Ehic Direct

Karen Taylor | | VERIFIED

Thank you for your response. I have tried to cancel my Application twice via your contact link and have been on hold numerous times trying to contact your Customer Service Team. I will yet again try and cancel my Application. Is this does now work could you please suggest an alternative? Thank you.

Karen Taylor | | VERIFIED

Hi, I have cancelled my Application for the 3rd time and have received an automated response stating that my application has been processed and unable to cancel. How do I go about cancelling and receiving a full refund? I can't get through to your customer services department.

EHIC Direct | | VERIFIED

Please can you call one of our customer services team on 0303 0314 779 Monday - Friday 10am-5pm. Our customer service staff will be able to resolve this for you. Kind regards Customer Services Ehic Direct

Karen Taylor | | VERIFIED

I cannot get through to your customer service department. Please refund and cancel cloud storage and delete details.

EHIC Direct | | VERIFIED

When dialling 0303 0314 779. Please select Option 2 then Option 0. Kind regards Customer Services Ehic Direct

Karen Taylor | | VERIFIED

Thank you for my refund.

Karen Taylor | | VERIFIED

Worthwhile
400 characters

111 other reviews of EHIC Direct


loader