EHIC Direct

4.00 stars

113 Reviews

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Shirley's complaint against EHIC Direct

Shirley North


[LAPSED] Why charge me when it's a free service!

Complaint against EHIC Direct

Smith and Lawson tried to take £5-00 out of my bank account at one o'clock this morning. Fortunately my bank queried this, asking me if it was a genuine payment, which it certainly was not. I knew nothing about it! The bank declined the payment, thankfully. My visit to the bank resulted in me finding out about Smith and Lawson and how they had duped me into paying £34 for a EHIC which is given free from the NHS.The bank said that Smith and Lawson may continue to take £5 out regularly so it is best if I cancel my bank card and get a new one. This I have done. I have tried to speak to someone at the company but it is just a recorded message. I would like to join the list of others wanting a refund. Please be wary when you apply, make sure it is the proper site! Thank you.

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Lapsed. Shirley has not responded in 90 days

  • Comments (4)


Thank you for reviewing our service. We are sorry to hear that you are not satisfied. The £5 charge relates to Ehic Cloud, which you may have singed up to when applying through our website. Please can you call one of our customer services team on 0303 0314 779 Monday - Friday 10am-5pm to resolve this issue. Kind regards Customer Services Ehic Direct 0303 031 4779

Shirley North | | VERIFIED

I can't get through on the phone. It is just a recorded message.I would appreciate the £34 back. Also what is Ehic Cloud which you say I might have signed up for? Thank you.


EHIC Cloud is a service enabling European Health Insurance Card (EHIC) holders and family EHIC holders to access their information online. If you have a medical emergency, lose your card, you are a victim of theft or you simply want a back-up, you can rest assured that your EHIC details will be safely and securely stored online for you and your family. The fee for this is £5 per anum.


Our lines are open from 10am - 5pm Mondy - Friday excluding Bank holidays.
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