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Margaret's complaint against Vital Nature
Complaint against Vital Nature
In February I ordered some chocolates to the value of £5 from Vital Nature. Shortly afterwards I received a telephone call from the company informing me I would receive an organiser to the value of £27.90. I presumed this was a free gift, as I did not ask for it. I was then charged £32.90 on 9th February. I queried this, and my credit card company refunded the money eventually, as this appeared to be fraud on the part of Vital Nature. I subsequently received a letter from Vital Nature informing me that the goods had been despatched and why had I refused payment? If I didn't pay I would have debt collectors contacting me. On 21st April I received a letter from the debt collectors informing me that I now owed £61.40. I have never received anything from Vital Nature, yet on 20th April I received yet another sales call from them, they seem to do this weekly trying to sell something, saying they would send so and so to you. As soon as I mention I do not want to be charged for anything the phone is put down.
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