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Katie's complaint against Unique Beauty 4 U
Complaint against Unique Beauty 4 U
I bought a voucher off group-on for a Indian head massage with full body massage or hot stone massage. I used the booking service via group-on to book my appointment. I arrived for my appointment and it was clear that the lady did not even know I was due to attend. She asked what I was there for and how much I’d paid on group-on, she then proceeded to inform me that they couldn’t do hot stone massage and it would have to be a full body massage- which was fine, but a missold treatment. I was taken into the room at the back of the shop, the lady wore rubber gloves throughout my massage and Indian head massage- I’ve never experienced this before and it was uncomfortable and noisey! The bed was squeaking constantly and you could hear customers coming in and out of the shop, with the lady telling them through the door ‘come back in 10 minutes’. I was not asked if I had any allergies or health needs and she just used a bottle of baby oil. She then proceeded to tip baby oil in my hair for the ‘indian head massage’ which lasted 5 minutes. I am really disappointed in my treatment and it was absolutely not worth what I paid- even on offer! If you want to treat yourself and enjoy a relaxing massage, do not go here.
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