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angie's complaint against Unique Beauty 4 U
Very unhappy with the Brentwood Branch
Complaint against Unique Beauty 4 U
So on Friday I had an appointment to have my hair cut and a Essex blow dry for a works party. When I got to the Salon, they did not have any record of my appointment and looked a little lost when I informed them that I previously came into the Branch a week before and booked my appointment. A lady then came out from the back and requested what I required, I advised a cut & curly blow dry. Whilst I was in the Brentwood Branch and having my hair cut, a lady walked out due to an unqualified lady attempting to tint her eyebrows!! After that another lady who requested a pedicure & manicure left the branch without having her manicure as she was very unhappy with her pedicure and stated it was not what she requested. She then then advised that she did not wish to have her manicure done and seemed a little upset. Next was my turn!! Whilst the lady was attempting to curl dry my hair, the brushes that she left in would not come out of my hair and therefore she started to pull my hair out of the brushes. Eventually, she told me she had put enough conditioner in my hair and could not understand why it would not curl. She then offered to straighten my hair instead. So an hour appointment was already taking an hour & half and I had to be ready and out by 5.30pm. The top of my hair was still wet and I told the lady to leave my hair. If I wanted my hair straightened I would have asked for this. I have NEVER been so upset. The lady still requested payment, which I made!! I don't normally leave reviews, but I felt I had to in this case. When I then washed and dried my hair myself, I could see that the cut was so unprofessional. Long and short bits all over the place!!
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