DW Sports Fitness

1.00 stars

68 Reviews

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Alejandro's complaint against DW Sports Fitness

Alejandro Lucero

12/05/2016

Almost impossible to cancel a membership

Complaint against DW Sports Fitness

I wanted to cancel my wife's membership. First we were said in the local gym it had to be done by phone. Then we tried to call that number and it was impossible to get someone to talk to. I usually waited for 10-15 minutes then desisted. I tried around 10 times then sent an email explaining the problem to some customer service email offered by DW Sports. I got no reply. It was really easy to get the membership just talking with someone in the local gym and doing all the paperwork. Then for cancelling this is another story. At this point I guess my initial date for cancelling will not be taken into account so I will have to pay for another month.

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  • Comments (1)

Quirke1337 | | VERIFIED

Same thing happened to me, I was on the phone for hours. I have reported them to trading standards for restricting my right to cancel and they are taking this forward as a criminal breach. The case number is 13707507, and the phone number is 03454 04 05 06 if you'd like to throw your weight behind it.
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