DW Sports Fitness

1.00 stars

68 Reviews

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Ju's complaint against DW Sports Fitness

Ju Al

03/10/2018

Cancellations

Complaint against DW Sports Fitness

Joined the gym with my son so could take him swimming, was told could go after 2 o'clock and half terms, I tried to go with him during the 6weeks and was refused entry as they had changed times children were allowed to go this being after 4pm but bear in mind there are swimming lessons on so use is restricted.was told that after 12mths I can cancel, this was in the Widnes branch, now I'm getting email telling me I owe money as apparently I didn't speak to anyone regarding this, rang the number on email spoke to someone telling me I have to pay whether or not but my membership is cancelled anyway but need to pay. Customer service is appalling they call you a liar and speak over you and don't listen to anything you say would not recommend these people to anyone.

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