DW Sports Fitness

1.00 stars

69 Reviews

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Robin's complaint against DW Sports Fitness

Robin Belsom

02/04/2016

D W Gym insist that gym membership is cancelled by phone - but they never answer!

Complaint against DW Sports Fitness

For personal reasons I decided to cancel my gym membership which I have held for 4 years or so. The Ts and Cs state that you must call to do this and the local branch refer you to their head office. I have called them 18 times since 29th March, have held on for up to 13 minutes but no answer? Why can't I cancel in writing or at the local gym?

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DW Sports Fitness has not yet responded

  • Comments (1)

Quirke1337 | | VERIFIED

Same thing happened to me, I was on the phone for hours. I have reported them to trading standards for restricting my right to cancel and they are taking this forward as a criminal breach. The case number is 13707507, and the phone number is 03454 04 05 06 if you'd like to throw your weight behind it.
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