DW Sports Fitness

1.00 stars

69 Reviews

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Chloe's complaint against DW Sports Fitness

Chloe Doyle

08/11/2018

DW fitness first Milton Keynes

Complaint against DW Sports Fitness

I am writting to complain about the experience i have recievd this evening. 08.11.18 at around 19.30. I arrived at DW to ask for a day pass wasn’t aware you had to a member to enter as i had done this in the past, the Woman serving us was extremely rude and abrubt about the situation and even called the manager, we then left and discovered we were able to sign up for a free pass online. Me and my friend went back in to try and now use this as we had just spoke to another member of staff on the phone and he told us that would be fine. The same Woman was at the desk and was stil really not trying to help with any of this not very welcoming at all. As i made a mistake when filling out the form she refused to let me in and called the same manager back where he then told us “ your not coming in, have a good night”. As somebody who works in a customer service department this is no way you treat NEW customers. Will never be returning or referring to any friends.

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