DW Sports Fitness

1.00 stars

68 Reviews

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Adam's complaint against DW Sports Fitness

Adam Howe

13/10/2016

DW Sport Fitness membership cancellation problems

Complaint against DW Sports Fitness

My sons joined the local gym for the summer, the first problem I encountered was my youngest not being offered a student membership even though he was 16, it took 10 weeks to get a refund after contact with the gym and the service centre, no shock that it was me doing all the ringing !! The gym people even said they could not get through to their accounts department. Next was finding out my eldest who had taken out a 3 month membership was getting charged after the 3 months. They pointed him towards the terms and conditions which noted a month notice must be given, however the staff member that sold him the membership did not mention this even though my son mentioned he only needed it until he went back to university. Mis-selling and poor advice in both occasions has lead to frustrations and lost time on the phone, I wish they had never joined and would not recommend DW Fitness to anyone.

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