DW Sports Fitness

1.00 stars

68 Reviews

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Debbie's complaint against DW Sports Fitness

Debbie Gowans

26/11/2016

Lack of compassion

Complaint against DW Sports Fitness

I went along for a free session on a Saturday with looking to join the gym as it was closer to home and all seemed ok so I joined not knowing the next time I came with my phone there is absolutely no phone service within the building, it's not something you look at these days. I have a disabled brother and also work as a nanny so I need to be able to be contacted at a moments notice. I tried to cancel so held off going hoping it would be honoured due to my situation as I like to work out five times a week but was told this wasn't an option and I could give whoever the gym number in case of emergency or WhatsApp (don't know hospitals or schools are up on that just yet). Tried to phone the gym twice and each time " lines are busy try again later" so what happens in an emergency? Gym facilities are great and if there was a signal for phones I'd be happy but I have had to reduce my workouts drastically. This seems really unfair and expensive.

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