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Merlin Annual Pass Complaints & Reviews
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Complaints, Review, Comparison
Read reviews of Merlin Annual Pass, share your experience and resolve your issue. Rate Merlin Annual Pass for value and service, and compare Merlin Annual Pass with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Merlin Annual Pass below. |
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Your Merlin Annual Pass Reviews
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Rebecca Baldwin: 1/5 Stars 18/02/2019 Merlin annual pass I am absolutely furiated that I have purchased the Merlin premium annual pass for my family costing a total of £420 and a child under 3 to travel today all the way to London pay for train tickets, to get to each attraction to be told we need a time slot and there were stupid times available 4/5pm that nobody wants due to tea time and travelling back home. Then to be told this can be done online for a £1 per person so £4 for my family for each attraction and then having time slots all day which we have to meet regardless of London traffic. This time slots was never around a couple of years ago when I purchased them, if I knew I would have paid so much money for them to not be able to get into any attraction on our family day out to have upset children wanting to see shrek and the sealife centre. Please tell me why I have purchased some waste of money cards that isn’t going to meet the purpose of the purchase as it says online unlimited use anytime anywhere this isn’t the fact and is far from the truth. Myself and my children are very disappointed in this service. Merlin Annual Pass has not yet responded. Ryan Hilton: 1/5 Stars 16/04/2019 No pass has been sent I bought an annual pass for Thorpe Park on 08/04/2019, the pass hasnt arrived by 16/04/2019, the pass was needed for the 17/04/2017 as it hasnt arrived I bought a day ticket, customer service wrote 3 word responses all day and haven't offered advice or remedy, as I haven't recieved my purchase I want and I'm entitled to a refund. Merlin Annual Pass has not yet responded READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Alison Hackett: 1/5 Stars 31/10/2018 Legoland shut for merlin annual pass holders without any warning As Merlin annual pass holders we arrived at legoland on Tuesday 30th October. According to the legoland website this was a Green day and annual pass holders are allowed in. We arrived at Legoland at 9.30am and without any warning (there was nothing on the website) we were refused entry as the park was too busy. I am a premium annual pass member!! Our family stayed in a hotel on the Monday evening which costed over £100 and we arrived at legoland at 9.30am on Tuesday to be turned away!! This is outrageous. Wasted time, money, petrol and 2 thoroughly disappointed children. As a family theme park how can your conscious allow this to happen? Merlin Annual Pass has not yet responded. Dale Paxton: 5/5 Stars 01/08/2018 August Friday Saturday and sundays I would like to know how a merlin standard pass holder can not go through the Friday and and Sunday in August. I think it's unfair. I pass a lot of money for this pass I am a family of 5 so just 5 merlin passes are a lot of monies then a week before August I ge tg a email stating unless I pay more on the weekends or fridays I can't go??? I am in the farming industry and cannot take time off through harvest which falls in the 6 weeks school holidays. So I can only go anyweek end.and tyhe only response I get I fc upgrade to a premier pass with discount £30 normally £50 per card so that's now going to cos tg me a extra £150 to go during August it's a rip off and very unfair I would like something done as it's truly unfair on the working person CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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Emma Pike: 1/5 Stars 28/05/2018 Complaint Hi we ave just returned from a weekend at alton towers and i have to say that i feel completely ripped off which is a shame as we have had many good days out at chessington an lego land. Our first experience of merlin passes were not good after being told that even though my partner served in the British army for 15 years you would offer discount if he still served but not as a veteran. We let this go even though we disagree with your choice to do this. We have been to legoland and chessington and both have been great everywhere we went we were offered discounts as we are premium members. Alton towers was a completely different story everywhere we went there was a reason as to why you could not use it including that people were privately owed on alton towers site. Such a shame as this was the whole point in buying the passes if this is the way the parks are going we may as well not bother with merlin passes in the furture . this factor made it a very expensive weekend for us. Plus at chessington we always get pop badges with childrens meals yet at alton towers the same meals not only do not include the discount but they dont do the pop badges. Merlin Annual Pass has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
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