CORGI HomePlan

3.00 stars

11 Reviews

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Rhoda's complaint against CORGI HomePlan

Rhoda Elvidge

04/03/2018

[RESPONDED] Regarding water leak from loft

Complaint against CORGI HomePlan

Noticed a water leak in bedroom ceiling so water coming from loft but only leaking when my heating being on for a while.I have had insurance with corgi for at least the past 4 years and never made a claim so rang the helpline number on Thursday 1/3/18 to be told someone would ring me back.24 hrs later still not heard anything so rang again to be told an engineer would ring me as soon as possible.Another 24 hrs later now on Saturday 3/3/18 still not heard anything so I rang again 3 times to be cut off every time after 15 minutes.So I tried again today 4/3/18 as I still not heard anything 72 hrs after my initial phone call and again 3 times cut off after 15 minutes each time.Now I know the engineers are busy and I realise I am not a priority but I have had no heating now for 3 days and am disgusted that I have not even had a phone call back and can not get through on the helpline.I hope this complaint is passed onto corgi and needless to say I will not be renewing my policy and will not be recommending corgi to anybody.They are a disgrace.

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CORGI HomePlan has responded

  • Comments (2)

Liz Ferris | | VERIFIED

Hi Rhoda, we are extremely sorry to hear this. Unfortunately, due to the weather, we have had some delays and a high amount of enquiries. Our team are working hard to get back to all of our customers. If you would like to contact the team on 0800 085 0845 they will be able to help you, or if you would like to provide me with your policy number I can look into this for you. CORGI HomePlan

Rhoda Elvidge | | VERIFIED

Hi thankyou for the reply an engineer came Wednesday 7/3/18 and the problem fixed.
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