CORGI HomePlan

3.00 stars

11 Reviews

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Patrick's complaint against CORGI HomePlan

Patrick Neale

02/03/2018

[LAPSED] tried to phone service many times in an emergincy

Complaint against CORGI HomePlan

On the first of March evening red and blue lights and strong vibrations on the Worcester boiler temped me to switch off in case of explosions. Outside the snow and freezing temperatures we needed the warmth of the radiators. Phoning the customer help line was futile, after a couple of hours we gave up. We pay every month for this policy and were rejected, not a comforting voice from them to say "sorry, our lines are busy" or you are, say "3rd.in the queue", nothing!!! The next morning the same old story and another icy indoors without heating as the boiler was put out of action fearing that explosion might be eminent. Luckily, I remember an old man who worked as a boiler man, and he suggested to thaw out the frozen external PVC pipe and so far its looking good. What annoyed us is that the company do not care for the old and infirm anymore but only after your money.

  • supporters 0

Lapsed. Patrick has not responded in 90 days

  • Comments (1)

Liz Ferris | | VERIFIED

Hi Patrick, we are extremely sorry you have been disappointed. Unfortunately, due to the weather, we have had some delays and a high amount of enquiry's meaning we have had to prioritise our cases to the vulnerable. Our team are working hard to get back to all of our customers. If you would like to contact the team on 0800 085 0845 they will be able to help you as much as they can. CORGI HomePlan
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