Legal & General

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mark's complaint against Legal & General

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Car breaks down insurance provide hire car, car stolen insurance provide nothing!

Complaint against Legal \u0026 General

After taking out our car insurance with Legal And General after using the proviso that a hire car was provided was one of the stipulations we asked to be covered. We have fully comprehensive insurance yet when our car was stolen recently we called up to ask for our hire car until the claim was settled only to be told you can only have a hire car if your insured car is in for repair. It was we were told part of our policy that was in the middle of the 20 page document that stated we had to click a box if we wanted a hire car for stolen cars. Our car has since been found in Lithunia however the insurance company are having trouble getting it back and as such we are still having to pay for our own hire car with no time given as to when we will either get our car back, what state it will be in and if they will settle any claim. Everyone I have spoken to have no idea that insurance companies do not provide hire cars when yours is stolen even if you thought this was part of you cover. We have complained to Legal and General but they have said there is nothing they can do and that cars recovered abroad can take longer than the usual to get back.

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