Money and Insurance
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ReAssure Complaints & Reviews
Complaints, Review, Comparison
Read reviews of ReAssure, share your experience and resolve your issue. Rate ReAssure for value and service, and compare ReAssure with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about ReAssure below. |
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Click here for details of all our complaints sections or view our money and insurance complaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
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Your ReAssure Reviews
Roberta Boschi: 1/5 Stars 17/10/2018 Claiming my 25% tax free allowance Good Morning, I have a work pension with ReAssure. The pension was originally with HSBC but the company bought it about 4 years back. As I have turned 57 and moved abroad to teach English I wanted to cash in my 25% tax free allowance in February this year to help me with my expenses. I contacted the company to ask about how to do it and they told me that I had to check my statement that I had not received as I had moved. The company took 6 weeks to send me my statement as first I HAD to change my address. Once received the statement I asked for the calculation and instruction of my allowance. This was now May. I complained a first time and ReAssure admitted to have acted in an extremely and unacceptable way and gave me 125 pounds in compensation. Long story short. I hav NOT received my 25% yet Now October and the company is telling me now after I filed that they DO NOT give that option to those people who are not resident in UK. Inspite the fact that I have a property that I rent and pay taxes in UK and I have not one but 2 bank accounts in the UK. I have filed the complaint with the Company again, with the Pension Ombudsman and the Finance Ombudsman. ReAssure has not yet responded. Sharon Henry 21/04/2021 I have been trying to reach ReAssure Ltd re. my Retirement Account for more than three weeks ringing on a daily basis on several occasions at different times of day but the telephone has only be answered once. On that occasion the person concerned told me that I would have to set up my request to withdraw some money from my Retirement Account via their website. In the past I have just talked to an agent and it has eventually been progressed. I have searched the website on a daily basis too but under the form options for Retirement Accounts there does not seem to be a form listed for withdrawing money or anywhere else on the website. I appreciate that COVID has made life difficult for everyone but ReAssure has taken on the pensions and other financial products from several major corporate financial providers and now seems unable to cope. Mine was a stakeholder pension I had with HSBC who transferred it to ReAssure Ltd). I have never been unable to contact any company after trying solidly for more than 3 weeks. I have also sent numerous emails to their complaints department and to your info@ email address. I have even contacted their Media & PR department as I am now going to take my complaint into the public domain. In addition to that, I rang another office of theirs on which claimed that they did not handle the Retirement or Pensions side of things so they tried to transfer me. Again I was left on a telephone line listening to unending repeated loops of your tedious music and voice message. On one afternoon when I was out an agent did try to contact me on my landline. I have provided both my landline and mobile numbers but nobody tried to reach me on my mobile. I was just left an unapologetic message by a lack-lustre, disinterested, almost patronising voice which directed me to call on your 0800 197 5616 telephone number which is never answered. They are failing your customers miserably so why are they closing your lines at 5.30 p.m? If they have such a backlog of frustrated, unassisted, dissatisfied customers trying to reach them then why have they not taken on more advisors or lengthened their call handling hours. Probably because they really do not care about customer service or the plight of those who desperately need to withdraw funds in order to survive. I looked on Companies House and discovered that 69 Officers were in place and there had been 56 Resignations. That indicates to me that something is seriously adrift within this organisation. Do they have sufficient funds to meet their customers withdrawal demands or have they milked the funds in a similar way to asset strippers? Due to their delay, I have now had to put my house on the market. I was hoping to survive a little longer until I could get my business up and running again. I am recovering from a year of battling with peritoneal cancer. I am going to publicise this via MoneyBox Live on Radio 4, via newspapers and social media etc. I have already contacted The Financial Ombudsman but (and I am sure you are well aware of this) unless I have had a two-way communication with you first they will not action anything and the process will take 8 weeks from when it starts. That is how, presumably, they are wriggling out of helping anybody. I posted a review on Trust Pilot last now and found several others who are experiencing similar problems. There is an article on 'Which' re. a widow who could not gain access to her investments, and another who lost her home as she could not get access to her funds. This is the most infuriating and stressful experience I have had in dealing with any organisation. Many pension age people are in dire financial straits and need access to money and the telephone lines are constantly unanswered due to the volume of calls so this company needs to be investigated and brought to task. Keith Heaton: 1/5 Stars 21/12/2015 Security check I cannot answer i have a annuity payment due which is payed by check. my records show payment due 12th dec, not received as yet' I phoned to find out why but cannot answer security checks. I explained i am 76yrs old and the information being asked for was years old and i cannot remember, The person i spoke with told me, to contiue i will have to fill in a form wich i will receive within 10 to 14 days. This is not an opption as this is part and parcel of my income. this policy NoP05191394 was taken over by this company and i am sure i dont have the original wich could of been lost durring a house move, Also they refuse to send this three monthly payment dirrect to my bank unless i request it in writing .This is the first time i have ever heard of this procedure to claim whats mine even the state pennsions dont ask this. ReAssure has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
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Terence Howarth: 1/5 Stars 30/05/2016 Tax i have been retired for five years and my two policy payments as been correct with proper tax allowance, this year however with my state going up because my wife passed away one of my pension policy number 2045996 has a BR tax code which use to be 12T, i other policy number 2045997 which use to be 50T is now 36T but reassure has put both policy's on BR not giving me any allowances,i have phoned hmrc up four times and they said they have sent the code and sent me a copy showing my codes for 2016/2017 ,i have even sint a copy of my codes record delivery to show my tax codes,i know that reassure as received them because its been signed for, the costumer service keep saying they will phone me back but never do,don't seem to be getting any where only costing me a fortune keep phoning hmrc i hope you can sort it thanks ReAssure has not yet responded. Toni Clark: 1/5 Stars 23/02/2018 Obtaining monies by deceipt ReAssure continue to take monthly premiums although they are aware of a shortfall. Letters have been sent to the Financial Ombudsman but no result. Need expert advice as the total amount is in the sum of 25k ... Who do I contact? ReAssure has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
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