Cash Converters

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Samantha's complaint against Cash Converters

Samantha Celaire


Missing phone

Complaint against Cash Converters

I had my phone on buyback when I suddenly got informed by a friend that all my WhatsApp messages were going through, (which can't happen UNLESS the phone is switched on). So I called the shop and they assured me that it was in their store room where they hold all items. Baring in mind that the week prior (10th-13th june) I had just paid £48.75 to renew it. Then I went to collect it on 19th, paid £198.75 when they then came to tell me that they couldn't find it and then after an hour they said that they had sold it to someone on 29th May so I had paid the renewal fee and full but back price and had no phone . Now they have found my phone and want me to pay again for me to get my phone back.

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