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M.'s complaint against Cash Converters
Poor customer service
Complaint against Cash Converters
I've been following an item online about 3 weeks, I don't live in the same area where the shop is. I went to the shop give them the product reference number. They could not found it in their store. Sir are you sure is in this shop? they asked me. Come back to me asking me to come back tomorrow. I told them that I don't live in this area but I will be around for another hour I can come back. They say the person who stored it upstairs is not here today. If I come back tomorrow and you tell me that you cannot find it again. It's better you take my contact details and call me when you found it. They never did. I fill their enquiry form to tell them about it. They replied to tell me that, thank you for your enquiry, someone will contact me. They did phone me. Telling me that they found it and they will very well pack and send to me. Because I bought the item online. Plus the person on the phone told me that I should not made that complaint?. Now since they called me, today is 7 working days in their policy they said 4 to 5 days. How long does it take to send a parcel some miles away from the shop to where I live. I pay for delivery cost as well. If I walk from their shop to my house it will take about 3 to 4 hours. I change 2 buses to go there. I bought a couple of bigger items from shops in America take less days. I am still waiting for my parcel to arrive. Is it because maybe I should not fill their enquiry form. How can I go back to the same shop, I feel I will be not welcome in that place anymore. I have other item that I made deposit and to pay every month for 6 month there, so I have to go. And I bought a lot of items in the same shop. Every time I visit the shop I found something to buy. Finally I have other problem in your other shop too. Items lost or could not find the box etc... you should tidy up your store for your staff can find them easily. I work in one of the biggest store it's easier than yours. How big the storage on the top of your shop is? And if you manage to find an item with a bit is missing, could not find even the box or parts etc... I bought item from your other shop that I choose to take as it is rather than to wait hours for them to find other bits of the same item. I have more to say but it will come to long. I am fed up, I tried to keep it but I don't want this to happen to other good customers.
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