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michele's complaint against Autonet Insurance
AVOID. Claim they have received documents before cancelling policy
Complaint against Autonet Insurance
Took out insurance with autonet via compare the market website not the cheapest but.. Now wished I hadn't bothered they asked for all sorts of stuff including proof of no claims sent in twice as claimed hadn't received. Then insurance cancelled phoned , sent via text , phoned again sent via email both not received. Live chat sent again and whilst sending chat cut off she closed it , when went back on would not go any further without all details all over again. Feel I have had £80 stolen then they say there is a £75 cancellation fee ,I repeat they cancelled the insurance not me so what's the fee for. Very frustrated very angry wasted my day off trying to sort this. Now I've got to find car insurance again. AVOID AT SLL COSTS. I am not their first victim.
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