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ZARA's complaint against Right Choice Insurance Brokers
They cancelled and refused to refund
Complaint against Right Choice Insurance Brokers
I took an insurance policy out with them and had a minor incident 6 months later. This policy was in the region of £1700.00. As soon as the accident happened I received a letter stating that they are cancelling my insurance due to a change of address. I contestes this but they insistes they cannot cover me in my new address. Fair enough, can you redund the remaining 6 months of my policy. No they said we need to see the outcome of the accident and who's at fault. I've never heard such rubbish in my life. Over a year later the accident was shown to be a 50/50 fault and I contact them to process the refund. I got completely ignored it is now two and a half years later and I still don't have a refund. As they cancel the policy they are liable to give me a refund and it seems the only way I can do that is by paying extortionate fees to a solicitor to get my money back. Their attitude and their company policy is disgraceful.
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