Right Choice Insurance Brokers

1.00 stars

17 Reviews

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Catt's complaint against Right Choice Insurance Brokers

Catt Freely

11/09/2019

Unreasonable request for documentation and unreasonable charges

Complaint against Right Choice Insurance Brokers

Took car insurance policy out online and money withdrawn almost instantly. Next day they requested various pieces of documentation. I phoned to find out more but the phone rang out. Provided all the requested information via e-mail but they refused my no claims discount as my current policy hadn't ended. It is standard to avoid gaps in insurance cover when 're'-newing car insurance so why do RCIB have an issue with it? Anyway phoned again to find out what they did accept - again no answer, the phone rung out. Sent e-mail with up to 3 day wait. I had no idea if my insurance would be accepted, and with my renewal date approaching prices were rising, and I had little confidence in RCIB due to poor communication and customer service. So decided to cancel and go with another provider and e-mailed to update them. Finally, they responded and agreed to accept no claims discount but had already gone elsewhere. Charged £85 to cancel and the policy hadn't even started or fully confirmed! Having since read the reviews online, I must say I have had an almost identical experience - phone ringing out, impossible requests for documentation, unusually high charges and I have only dealt with them for the past 10days! God only knows how they would handle a claim! £85 hurt and is unreasonable but I think in the long run it may be a saving!

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