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Shirley's complaint against ERV Travel Insurance
Non settlement of claim about a person who was not on the policy and was never going to travel .
Complaint against ERV Travel Insurance
Cancelled the trip prior to departure as a non travelling person who had been in hospital and a close relative may become ill again or die whilst away. All relevant paper work submitted to insurer.They say the policy will not cover any claim under section 1 (cancellation) of a person travelling or not.
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