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Steve's complaint against Adrian Flux
Fraudulent manipulation of price comparison websites
Complaint against Adrian Flux
I recently used comparethemarket and moneysupermarket to find a competitive car insurance premium. Adrian Flux or Flux Direct were at the top of both sets of results. I chose the former and paid my initial installment. Within three days I had received an email stating that they wanted to clarify some details on my application. I then received a phone call from someone at Adrian Flux telling me that I had provided a lower valuation for my car on another website which I hadn't. That I had been the recipient of CCJs at my address which I hadn't. And finally, when I refused to say that I would always be commuting to the same address [because I'm not clairvoyant] they said that my use was therefore business use and as such would cost more to ensure. When I took issue with what I considered to be fraudulent they came back and said that, after due consideration, they were not able to insure me. All this occurred within the statutory 14 day cooling-off period. I've since received threatening letters from a collections bureau and their solicitors in respect of the remainder of the premium. After 40 years of driving experience I have maximum NCD and have never had insurance declined or cancelled. It was very easy to find a replacement insurer. Now that I'm aware of all the adverse feedback they have received online I struggle to understand why they havn't been shut down or prosecuted.
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