Abacus Insurance

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fitzroy's complaint against Abacus Insurance

fitzroy maddix

30/07/2016

Unresolved Car Accident

Complaint against Abacus Insurance

I was involved in an car accident, which I reported to Abacus insurance. After several weeks, I was contacted by Abacus saying that they wanted pictures of the damage to my car. I responded by sending picture of the damage to my car to them. they then told me they wanted a copy of my no claims bonus, from my pervious insurance company. which I supplied to them. I was then asked to supply other documents including my driving licence and even my national insurance number. After several weeks had passed, I telephoned Abacus again this time I was told that the third parties insurance , had a backlog and that it would take about 2 weeks to clear. Since then I have heard nothing from them. For a situation that wasn't my fault I am appalled by the way Abacus is handing it. Thank you for taking the time to read my letter. Yours sincerely, Fitzroy Maddix

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